When e-print or TIFF conversion jobs are processing in CloudNine™ LAW, sometimes messages are generated during the process than need to be manually closed before processing can continue. For large jobs, having to monitor the job and manually close each message as they are generated can be very time consuming. In CloudNine™ LAW, once you know which messages are generated, you can set up a custom message killer, which will automatically log and close each message that is generated during the e-print or TIFF conversion job process, so that you do not have to manually acknowledge each message during the process.

A message killer in LAW is an XML file that tells LAW which messages to look for, log, and close automatically. You can add multiple messages to the XML file. When LAW encounters a message, it will check the XML file to see if it matches one of the messages in the XML file. If it matches, LAW will automatically log and close the message.

The messages automatically closed by LAW are logged to the ErrorMsg field for the document associated with the message.

The message killer XML file is stored in the shared directory defined for the case in the Path for global profiles, grid views, and filters field on the Preferences tab in the Options dialog box (Tools menu > Options). For more information about the shared directory, see Managing Grid Views, Index Profiles, and Working With Saved Searches and Search History.

 

hmtoggle_plus1Message Killer XML File Format

 

hmtoggle_plus1To create a custom message killer

 

Need additional help? E-mail the CloudNine™ LAW Technical Support team at: lawsupport@cloudnine.com, or contact a support representative at 713-462-6464 for CloudNine™ LAW Ext. 12 or CloudNine™ Explore Support Ext. 13. The Technical Support team is available between the hours of 9:00 A.M to 7:00 P.M. Eastern Time, Monday - Friday.

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