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Error Reporting for Turbo Import
It's possible for one or more problems to occur during a Turbo Import session. These problems are recorded as individual error messages within the Turbo Import utility, under the Errors tab:
For help with resolving these error messages, please Contact Customer Support.
This pane is split into two major sections. The left section is used for the filtering error messages (explained below) received during the most recent import session. The main section lists error messages matching the current filters, along with the cause of each error. Check the small box on the left of each listed message to either Save (as a CSV file) for later review, or Re-Process again once the cause is resolved.
Provides a full-text description for the error message selected within the Display pane.
Provides additional information about the selected error's source file:
•File Ref - File path for the source file.
•Custodian - Name of the Custodian associated with the source file.
•Source - Name of the source file/folder in which the related file is contained or embedded.
•Container - Type of container for the file, if applicable.
•File Name - Name of the actual file itself.
•File Type - Name of the associated file's extension.
•From - For e-mails, this is the name of the sender.
•Sent - For e-mails, this is the date and time the e-mail was originally sent.
Filtering Error Messages
There are two major ways to filter errors listed within the Display pane:
1)Select between the Processing or Data Population categories on the left to filter messages by the type of error:
i.Processing refers to any errors occurring during import which prevented a file from being opened properly. For example, some files may not have had their passwords input correctly during configuration, or may be corrupted at the source.
ii.Data Population refers to any errors that occurred when trying to add files to the Case Database. For example, embedded (child) files may be missing from one or more sources used, or the captured metadata of a file can contain incorrect or incomplete values.
2)Use the Filter By and/or Having drop down menus to further narrow down results displayed in the central viewing pane. You must first select a value under the Filter By menu before the Having menu will be populated with additional filtering choices.