System Requirements

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System Requirements

CloudNine™ Explore Web requires a Web server for hosting the CloudNine™ Explore Web application's Web site.



Quad-Core 2.5+ GHz

Memory (RAM)

16+ GB

It is recommended that systems have 4GB of RAM per 1 processing core.

Hard Drive

Solid State Drive w/ 100 GB+ free space


1080p monitor resolution


10/100 Mbps. Gigabit recommended.

Operating System


Microsoft Windows 10

Microsoft Windows Server 2012 R2

Microsoft Windows Server 2016 (version 1809)

Microsoft Windows Server 2019 (version 1903)


Only 64-bit versions of Microsoft Windows are supported.


IIS 10+


IIS 10+ is included in Windows Server 2016 and Windows 10.

Supported Client Browsers

Chrome 78 or later

Mozilla Firefox 68 or later

Microsoft Edge 40 or later


It is important to keep Internet browsers up-to-date. Browser vendors release often and, in most cases, auto update. Installing these updates are important for the security of your environment and allows Explore Web to use features of the modern web.


Web Server Relationship to other CloudNine Explore Components

It is best practice to host CloudNine Explore Web on a dedicated machine to be assigned as your Web Server; ideally, no other CloudNine Explore components should be installed on this machine.  

CloudNine Explore Web connects to a Management Store database, and to case databases and folders located on other server(s).  

Ensure that your CloudNine Explore Web installation matches the version number of your CloudNine Explore install. If you upgrade your CloudNine Explore environment, you’ll need to upgrade your CloudNine Explore Web server as well.


Web Site Security

To ensure that the CloudNine Explore Web application's Web Site is secure, it’s important to configure the Web server with appropriate accounts and settings. This includes proper Windows Server security and account setup, proper IIS security and account setup, use of HTTPS for the Web site, and proper SQL Server security and accounts.

In addition, user accounts set up in the CloudNine™ Explore Web application need appropriate access to required directories and cases.

For the configuration of the server components, it is highly recommended that you consult with your IT resource.  If the Web site is expected to be public facing vs internal or an intranet, then security setup should be of greater concern.


Using HTTPS is essential for the Web site's security. To ensure cookies are HTTP-only and secure when settings up HTTPS, do the following:

1.Add the following information to the web.config file in the <system.web>:  <httpCookies httpOnlyCookies="true" requireSSL="true" />

2.Set the IIS Forms Authentication to require SSL:

a.In the Internet Information Services (IIS) Manager, select IIS Authentication.

b.Right-click Forms Authentication, and then select Edit.

c.Select the Requires SSL check box.

d.Click OK to save your changes.


CloudNine Explore Web Accounts

CloudNine Explore Web User accounts and their role(s) determine what the User can do (create reviews, access specific cases, etc).

There are currently two roles available for User accounts in CloudNine™ Explore Web:

Administrator - The administrator is an account for managing all User accounts and can create, update, and delete Users, reset passwords, and assign Users to cases. They may also create and manage other administrator accounts.  


Administrator accounts have access to all cases.  The administrator account should be used only for the staff that require this high level of access to manage other Users.

User - The standard User account has access only to the cases that they have been assigned to and can be granted full access or read-only access. A standard User account with full access can apply filters, create and run searches, perform filter and search analysis, and create and apply tags in the assigned cases. Users with read-only access can only view case data in CloudNine™ Explore Web.

To manage Users and case assignments, CloudNine™ Explore Web uses Clients for grouping. When a case is created in CloudNine™ Explore, a Client can be assigned as a case property via the New Case Settings or the Edit Case Settings dialog box.

To assign a User to a case in CloudNine™ Explore Web, the User must first be assigned to a Client. Once the User is assigned to a Client, that User can be assigned to any cases associated with the Client.

Users can only be given access to cases that are also associated with the same Client as their User account. Access to each case is explicit and must be configured for each User.

In CloudNine™ Explore Web, Users are assigned to Clients on the Create User > Edit [administrator name] page, or Add Users: [client name] page.