Cases in CloudNine Explore

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Cases in CloudNine Explore

A case in CloudNine™ Explore functions as unit of storage for document metadata and processing information. Note the following facts about cases in CloudNine™ Explore:

How you work with cases. In CloudNine™ Explore you can create, open, and view the status of a CloudNine™ Explore case. You can also manage the queue by which cases are executed. By default, cases are executed for processing on a first-come first-served basis. However, cases in the processing queue can be suspended from processing or lifted from suspension. For more information on working with the case queue, see Global Dashboard.

How cases in CloudNine™ Explore relate to cases in LAW. Although similar in purpose to cases in CloudNine™ LAW, CloudNine™ Explore cases are stored and managed separately from CloudNine™ LAW cases.  


When using CloudNine™ Explore with UAC (User Account Control) enabled, it is recommended that you do not create cases under the Program Files or Program Files (x86) folder. This is a protected location in Windows 7 (or higher) OS and therefore the case folder is redirected to the virtual store. This virtual store is located in the profile of the current user (ex. C:\Users\<User>\AppData\Local\VirtualStore\Program Files (x86)\Law50\Cases).  Some functions in CloudNine™ Explore will not work properly when this data redirection occurs. To avoid this issue try one the following:

Disable UAC at your own risk.

Create cases in a network location or other location not treated as a protected location by Windows 7 (or higher) using a UNC path.

The C:\Program Files, C:\Program Files (x86), C:\Program Data, and My Documents directories are treated as protected locations and should not be used for storing case files.

See Case Manager for more details on creating cases, defining case settings, and other features related to CloudNine™ Explore cases.