Authentication Methods

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Authentication Methods

When you create a user account, you specify an authentication method that the user will use to sign in to CloudNine™ Explore Web. The user can use a CloudNine™ Explore Web sign in name and password that you create, or they can use their existing Microsoft® Active Directory® user name and password.  You do not have to use the same kind of authentication for all users.  Some users can be setup using CloudNine™ Explore Web authentication while others can use Active Directory.

In order to use Active Directory authentication, it must be enabled in CloudNine™ Explore Web. Then, when you create new users, you can specify their account type as Active Directory or CloudNine™ Explore Web.  After you create an account, the authentication method cannot be changed for that account. For more information on creating accounts, see Managing Accounts.

When Active Directory authentication is used to set up a user or administrator, their user name, password, first/last name, and e-mail address are managed through the domain server.


CloudNine™ Explore Web does not manage unlocking or password expiration for administrator or user accounts that use Active Directory.  If an administrator or user account uses Active Directory log on, account locking and password expiration is managed by Active Directory's policy. For account locking, the account needs to be unlocked in Active Directory.

For expired passwords, the password must be changed in Microsoft® Windows before it will be accepted in CloudNine™ Explore Web.  Once a password is changed in this way, it may take up to 15 minutes for the new password to propagate across Active Directory, so there may be a waiting period before the administrator can sign in to CloudNine™ Explore Web with the new password.


Enabling Active Directory Authentication

Starting from the Administration page:

1.Select Settings from the menu on the left.

2.Select Active Directory logins enabled.

3.Type the active directory Domain.

4.Click TEST CONNECTION to verify Explore Web can connect to the active directory domain.

5.Click SAVE SETTINGS to update your Active Directory Settings.