Turbo Import Progress

After you start an import for a Turbo Import enabled case, you can view the status of the import in the Progress tab.  The progress tab has 3 main sections: Status, Case Statistics, and Agent Activity.

tiprogressmain_zoom15

StatusStatus
hmtoggle_plus1Case Statistics
hmtoggle_plus1Agent Activity

 

Screen Refresh:

The screen can be quickly refreshed by selecting Refresh at the bottom of the window or by selecting the (F5) key.

The page will Auto-Refresh at a set interval.  The interval for the auto-refresh can be changed by selecting the drop down. The possible intervals are 5 seconds, 10 seconds, 30 seconds, 1 minute, or 5 minutes.

ac_tip_icon

The Auto-Refresh interval is only set for the time that you have the Turbo Import window open.  Once you close the Turbo Import window, the interval reverts to 10 seconds.

The number of services running for the environment are displayed at the bottom of the Turbo Import window in Running LAW Services: 1.

Need additional help? E-mail the CloudNine™ LAW Technical Support team at: lawsupport@cloudnine.com, or contact a support representative at 713-462-6464 for CloudNine™ LAW Ext. 12 or CloudNine™ Explore Support Ext. 13. The Technical Support team is available between the hours of 9:00 A.M to 7:00 P.M. Eastern Time, Monday - Friday.

Copyright © 2024 CloudNine™. All rights reserved.