Work Pending: The list of processing that is pending for the case (e.g., Import, Email Hashing, Language Identification, Filtering, Data Population).
None refers to no work currently pending or in process for that case. If there are sources committed for processing, then the list of activities to be completed before processing finishes will be listed under Work Pending. The list will decrease as the various activities complete during the import process.
Case Status: Blacklisted, Idle, In Progress, Pending Case Priority, Suspended, Work Pending
•Blacklisting - It is a mechanism in which a service instance stops processing a case after repeated attempts to work on the case fail. The service will try 5 times before a blacklisting is applied to a case. When a case is blacklisted, the service removes the case from consideration for further work. For example, the service will not start agents for inventory or perform analysis. After you resolve the issues causing the blacklisting, you can activate the case to resume processing. •Idle- There is no work pending or in progress for this case currently. •Work Pending - Work has been queued an is awaiting processing. •In Progress - Case work is currently being processed. •Suspended - Suspending a case stops active agents and prevents new agents from working on the case. Suspended cases can be activated to resume processing. •Pending Case Priority- If there are multiple cases processing at the same time, the top priority case will process first and the other cases pending work have the Pending Case Priority status. Law Management Console (LMC) can change case priorities.
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Suspending a Turbo Import case stops ALL work in the case - including any Turbo Imaging jobs.
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To Suspend a case: Suspending a case prevents all agents from working on the case. After a case is suspended, the suspension can be lifted.
•To suspend the case from processing, click Suspend Case. •The case status will change to suspended, and all agents will stop work on active case. •Once each agent has successfully "stopped", the agent will be cleared from the Agent Activity grid. •When the case is in a Suspended state, the Suspend Case button changes to Activate Case. •In the main screen of the LAW Turbo Import case, Suspended will be displayed; so that if another user opens the case it will be obvious that it is in a suspended import status.
To resume processing:
•When the case is in a Suspended state, the Suspend Case button changes to Activate Case. •Select Activate Case. •The case status will change to In Progress and resume importing. •In the main screen of the LAW Turbo Import case, In Progress will be displayed; so that if another user opens the case it will be obvious that work is in progress. |
