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<< Click to Display Table of Contents >> Navigation: CloudNine Explore > Using CloudNine Explore > Case Dashboard > Filtering > Case Filters > E-mail Sender Domain Filter |
1.Click the Case Manager tab.
2.Double-click a case.
3.Click the Filters tab.
4.In the green drop-down list, select E-Mail Sender Domain Filter.
5.All the e-mail sender domains in the case files are listed. The number in the Count column next to a sender domain indicates the number of files from that domain. By default, the Show list is set to All, and none of the Inc. or Exc. check boxes are selected for any of the e-mail sender domains. The Show list determines which e-mail sender domains are displayed for the Email Sender Domain Filter, based on the filter decision made for each domain. The Show list does not affect whether an e-mail sender domain is included or excluded from the results. Only the Inc. and Exc. check boxes determine whether an e-mail sender domain is included or excluded from the results. If the e-mail sender domain list is long, the Show list can help you quickly view which domains have been included, excluded, or are still undecided.
5.Do one of the following for each e-mail sender domain:
•Leave both the Inc. and Exc. check boxes blank if you have not yet determined whether the e-mail sender domain should be included or excluded from the filter results. Be aware that the when both check boxes are blank for an e-mail sender domain, the domain is automatically included in the filter results and will be included in the export. An e-mail sender domain is only excluded when the Exc. check box is selected for the domain.
•Select the Inc. check box to include the e-mail sender domain in the filter results.
•Select the Exc. check box to exclude the e-mail sender domain from the filter results and export.
•To select all or clear all check boxes in the Inc. or Exc. column, click the check box below the Inc. or Exc. header, and then click Yes when asked Are you sure you want to set all items to Not Decided? or Are you sure you want to include/exclude all items?.
6.To view the e-mail sender domain list by filter decision, click the down arrow in the Show list to display the Show list, and then click one of the following:
•All - All e-mail sender domains are displayed, regardless of whether the Inc. or Exc. check boxes are selected.
•Not Decided - Only the e-mail sender domains without either the Inc. or Exc. check boxes selected are displayed.
•Included - Only the e-mail sender domains with the Inc. check box selected are displayed.
•Excluded - Only the e-mail sender domains with the Exc. check box selected are displayed.
7.You can click a specific e-mail domain to view all files containing the selected e-mail sender domain. The center panel lists the files sent from the selected domain.