To contact Sales or Customer Support, or for Training on CloudNine applications, please visit our CloudNine Answer Center.
Technical Support
Our number one priority is our clients. Our representatives pride themselves on resolving client issues quickly and effectively. To receive technical assistance, or to provide feedback or suggestions, please e-mail or call us. The Technical Support team is available from 9:00 am to 7:00 pm Eastern Time, Monday through Friday.
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Websites
CloudNine™ Solutions:
CloudNine™ Answer Center:
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Sales
Our sales team is committed to helping you to find the right products to suit your requirements. Contact us to learn more about the many flexible licensing options for CloudNine™ LAW, and to see how our related software and service offerings for litigation support — such as Concordance®, Concordance Desktop, and CloudNine™ Explore Web — can help to integrate and accelerate your efforts to arrive at winning solutions.
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Client Training Program
To help you meet the increasing complexity of electronic discovery, our Client Training Program offers classroom experiences that focus on applying the powerful features of LAW to solve real-world problems. To learn more about our training offerings, please e-mail our training team.
E-mail: training@cloudnine.com
Training Videos can be found here
Subjects that are covered are below. If you find that you would like a video that currently isn't covered, please let us know.
• Demo Training
• Creating a New Case
• ED Loader Overview
• How to QC an Import with the ED Loader
• How to Cancel & Resume an Import in ED Loader
• Import Overview
• How to Create a License Profile
• LAW Management Console
• How to Import a LAW Case
• Migrating a Case List to SQL
• Batch Processing Overview
• Document Numbering
• OCR
• Apply Endorsements
• Saving TIFF Conversion Profiles
• How to Create Searchable PDFs
• How to Customize the Grid View
• How to Save Grid Data to a File
• How to Create Custom Fields
• How to Import a Tag List
• Searching Overview
• How to Perform a Batch Update
• How to Save an Index Profile
• How to Identify Duplicates
• Export Utility Overview
• Advanced Export Options
• How to Save and Use an Export Profile
• Creating an Outlook PST File
• How to Modify Tiff Timeout Settings
• Using IrfanView as a Source Application