The Passwords area allows you to enter any known passwords for password-protected files contained within the collection. Up to three passwords may be specified at one time for Adobe Acrobat PDFs and LAW PDFs. An unlimited number of passwords may be entered for Microsoft Office applications.  All passwords in the passwords section are case-sensitive. If the password for a file is Abc123, then Abc123 would need to be entered; abc123 will not unlock the file.

 

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To add a password, click Add and then follow the prompts to add a password.

 

Need additional help? E-mail the CloudNine™ LAW Technical Support team at: lawsupport@cloudnine.com, or contact a support representative at 713-462-6464 for CloudNine™ LAW Ext. 12 or CloudNine™ Explore Support Ext. 13. The Technical Support team is available between the hours of 9:00 A.M to 7:00 P.M. Eastern Time, Monday - Friday.

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