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Category

Issue

Analysis

•In rare instances, embedded images are not being extracted with the correct file type extension.

Import

•Dates displayed inside Explore for documents extracted from a Windows generated zip file may not match the time displayed in Windows Explorer.  Windows Explorer updates displayed dates based on computer timezone, but the metadata extracted from the file does not.  

Near Dupe

•Near Dupe results that have been calculated at a specific comparison threshold are not being re-built when threshold settings are modified. Newly imported data will use the latest comparison threshold setting, meaning results may not be accurate when compared against the first set.

Processing

•Re-processing exceptions from unsupported containers causes critical analysis failures.

Reports

•In some situations where errors occurred during the export, the Export Report's Summary of Exported Items (Included Families) is smaller than the sum of the Custodian's Exported Items (Included Families).

Software Licensing

When multiple product keys are activated on the same license server with overlapping features, the overlapping features will display the expiration date of the product key that expires first.

•For example, a perpetual license contains 1 Tiff, 1 Admin, 1 ED Loader, and 1 OCR and is activated on the license server with an expiration date of NEVER.  A burst license for 2 Tiff licenses, 1 Edit, and 1 OCR licenses that Expires on 6/18/2018 is activated on the same license server.  The license manager will display the 3 Tff and 2 OCR licenses combined with an expiration date of 6/18/2018.

•Deactivating the burst license or the perpetual license from the license server to activate on a different server, will remove all overlapping licenses.   For example, deactivating the burst license will remove all Tiff and OCR licenses in addition to the 1 Edit license, leaving the 1 Admin and 1 ED Loader on the license server.  The current workaround is to deactivate the remaining license (perpetual EID) and activate it again.